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The www.youyoux.com and www.ousortirauquebec.com websites that you are presently browsing (hereinafter, the “Site”) is the property of www.youyoux.com and www.ousortirauquebec.com. By accessing and using the Site, you agree to these Terms of Use. At any time, www.youyoux.com and www.ousortirauquebec.com reserves the right to modify these Terms of Use. Your use of this Site after such changes will confirm that you agree to be bound by such new Terms of Use.

Limitation of liability

Although www.youyoux.com and www.ousortirauquebec.com makes all reasonable efforts to ensure the accuracy of the information and documents on the Site, this Site and all of its elements are provided as-is, with no guarantee whatsoever, implicit or explicit, regarding their accuracy, their completeness or their updates, among other things. The information contained on the Site is of a general nature and is not intended to replace specific advice from a professional. www.youyoux.com and www.ousortirauquebec.com , its affiliated entities, their shareholders, administrators, directors, employees, agents and representatives shall not, under any circumstances, be held responsible for any damage directly or indirectly related to the use of the Site and/or its content.

In no event does www.youyoux.com and www.ousortirauquebec.com guarantee that the Site will be accessible or functional without interruption, or that its content is exempt from any error, virus, defect, harmful element or other materially damaging component. www.youyoux.com and www.ousortirauquebec.com , its affiliated entities, their shareholders, administrators, directors, employees, agents and representatives disclaim any responsibility for any faulty electronic component, for any software or any communication line failure of any kind, in regard to loss or absence of network communication or relative to any transmission that is faulty, incomplete, incomprehensible or erased by any computer or any network or server, and that may limit or stop any person from accessing the Site or any service. www.youyoux.com and www.ousortirauquebec.com , its affiliated entities, their shareholders, administrators, directors, employees, agents and representatives further disclaim any responsibility for any damage or loss that may be caused, directly or indirectly, in whole or in part, by the downloading of any Web page or software application and by the transmission of any information related to Site browsing.

Intellectual property

The content of this Site is protected by the Canadian Copyright Act and Trademarks Act, as well as by applicable international treaties. Unless otherwise specified on the Site or in these Terms of Use, it is strictly prohibited to copy, reproduce, distribute, publish, translate, download, upload, post or transmit, by any means, any portion of the Site, including, but not limited to, content, data, text, images, audio and video recordings, code and software, without prior written authorization from www.youyoux.com and www.ousortirauquebec.com . It is, however, permitted to display, store in memory, download or print any Site content, for personal use only and as long as said content is not modified. www.youyoux.com and www.ousortirauquebec.com has obtained the required licences from the Canadian Automobile Association and the American Automobile Association authorizing it to use of the following trademarks and to grant, subject to certain conditions, sub-licences authorizing third parties to use its trademarks.

Other brands, names, words, logos and illustrations may also be trademarks belonging to the ATCQ, to another entity of its group, or to a third party. It is strictly prohibited to use the trademarks and trade names contained in the Site, except in a manner authorized by these Terms of Use or upon written authorization from www.youyoux.com and www.ousortirauquebec.com .

Governing laws

The laws enforced in the Province of Quebec and the federal laws of Canada applicable therein apply to the use of this Site regardless of your place of residence or physical location. You accept and submit to the exclusive competence of the courts of the Province of Quebec in regard to any litigation concerning access to and use of the Site.

Hyperlinks to external sites

Our Site may include links to other websites independent from our Site. These links are provided as a courtesy only. www.youyoux.com and www.ousortirauquebec.com are not responsible for, nor does it endorse, the content of these sites, and shall not be held responsible for damage of any kind resulting from navigation thereon or use thereof.

Restrictions with respect to access www.youyoux.com and www.ousortirauquebec.com reserves the right, at any time, to suspend or cancel the profile of a user, at its sole discretion and without prior notice. www.youyoux.com and www.ousortirauquebec.com further reserve the right to restrict a user’s access to the Site, in whole or in part, and shall not be held responsible for any such suspension, cancellation or restriction.

Confidentiality Policy

www.youyoux.com and www.ousortirauquebec.com ,conducting business under the name www.youyoux.com and www.ousortirauquebec.com and its affiliates, is committed to respecting the confidentiality of your personal information and agrees to protect it and only use it for the identified purpose it was collected for. This policy provides information on our confidentiality practices. We want you to know why and how we collect your personal information as well as how we store and use it.

Scope and application This policy covers all personal information collected by www.youyoux.com and www.ousortirauquebec.com. This personal information is collected through our Website at www.youyoux.com (the Site or Website) as well as through communications entered into with www.youyoux.com and www.ousortirauquebec.com by phone, mail, or other means regarding www.youyoux.com and www.ousortirauquebec.com products and services. The policy covers information necessary for the provision of services that we collect from our partners. The policy is subject to Quebec’s Act Respecting the Protection of Personal Information in the Private Sector, as well as other applicable legislation and regulations.

The personal information we collect and why we collect it

We collect certain personal information and create a file on our members, customers, and Website users, as well as anyone else who communicates with us, generally when they become members, purchase our services, take advantage of our offers, discounts, or benefits, sign up to receive our newsletter, request information, or take part in a promotional activity. This file will generally comprise their name, mailing address, phone numbers, email address, age or date of birth, information on the products or services purchased or offered, discounts or benefits they took advantage of, and in some cases information on their vehicle, preferences, or purchasing habits.

Members’ files also contain, if applicable, all information concerning associate members on their account, particularly information on the products, services, and information they have received.

We collect and use this information for the following general reasons:

So that you can become a member or renew your membership

  • To confirm your identity and protect both you and us against fraud and false declarations
  • To determine which of our products and services you are eligible to receive
  • So that we can provide you with necessary products and services
  • To organize promotional activities and communicate with winners of contests
  • So that we can send out newsletters and answer questions
  • To help us improve our Website content
  • For use in marketing studies and surveys
  • To design, improve, or market products and services and provide you with information that might interest you

www.youyoux.com and www.ousortirauquebec.com may also occasionally notify customers or members by email, mail, or otherwise of special offers, discounts, or other benefits relating to its products and services and those of its partners. These offers may sometimes by tailored especially to your interests, the services you use, or any other information we have on you, in order for us to inform you about opportunities that might interest you specifically. Such offers may also be made to any other person, other than customers or members, if that person so requests or otherwise agrees to receive offers. Every notice that we send you will include an opportunity for you to remove your name from our mailing list. You may also decide to do so at any time to cancel your registration for these notices and, we will provide you with the option of doing so in each notice you receive. Please consult the section entitled “Information” below for the procedure for removing your name.

Please note that for certain services, notably insurance, specific rules apply to the collection, use, communication, and retention of your personal information. You will be notified regarding these specific rules when such information is collected. When services are provided by an entity other than www.youyoux.com and www.ousortirauquebec.com, it is your responsibility to find out about that organization’s privacy policy. Although the services may be provided by an organization other than www.youyoux.com and www.ousortirauquebec.com, certain information you provide may also be shared with www.youyoux.com and www.ousortirauquebec.com in order to verify your eligibility for such services and in some cases for processing information or claims, particularly in the field of insurance.

Please note that promotional contests are always subject to specific rules, which are more fully outlined in the contest rules available through our Website or other sources.

Computer information on our Website

We may also collect information about you that is not personally identifiable, such as the type of Internet browser or computer operating system you are using and the domain name of the website from which you linked to our Site. In addition, when you view our Website, we may store information on your computer in the form of a cookie or similar file. Cookies allow us to save certain information about your use of our Site, including the date of your most recent visit, pages you looked at, and files you downloaded. Cookies allow us to tailor a Website or promotion to better match your interests and preferences.

www.youyoux.com and www.ousortirauquebec.com may tie the information we collect in this way to your personal information when you identify yourself on our Website.

Most Internet browsers allow you to delete cookies from your computer’s hard drive, block all cookies, or receive a warning before a cookie is set. Please refer to your browser instructions for more information on these functions. If you refuse cookies, you will still be able to access our Site, but your navigation may be affected and you may not be able to access certain services that require registration.

Phone calls

Since some of our services are available by phone, calls may be recorded to ensure quality of service and to protect both parties in the even of a dispute.

How your personal information is stored and communicated

www.youyoux.com and www.ousortirauquebec.com will keep personal information for a reasonable period of time in order to fulfill identified purposes, or as required or permitted by law, whichever is longer. We will establish retention criteria depending on the type of personal information collected.

Where personal information is no longer required for the fulfillment of identified purposes, or where an individual has requested that we delete his or her personal information, it will be made anonymous or destroyed in a manner that will protect it from unauthorized access or disclosure.

We will never divulge your personal information to anyone outside www.youyoux.com and www.ousortirauquebec.com without your consent, with the exception of

  • Organizations in our group or connected with www.youyoux.com and www.ousortirauquebec.com
  • Any entity resulting from a merger or change in control of www.youyoux.com and www.ousortirauquebec.com, in whole or in part, provided that the parties enter into an agreement that this information will only be collected, used, or communicated as part of the identified commercial purposes
  • Any public authority as required by law

We will not disclose your personal information to a promotional partner without your express permission to do so.

Information involving third parties Email addresses and other personal information on your friends that you provide us with in order to invite them to enter contests, take advantage of promotions, or to forward a page from our Website to them is not collected or saved in any form by www.youyoux.com and www.ousortirauquebec.com unless your friends provide their personal information themselves and have agreed to receive communications from us.

Security

All data is stored on high security servers protected from unauthorized access and misuse. www.youyoux.com and www.ousortirauquebec.com also protect personal information disclosed to third parties as specified in this policy, so as to preserve the confidentiality of that information and use for the identified purposes only. Only individuals (employees or their agents) who require this information in the performance of their duties will have access to it.

Outside links on our Site

Our Website includes links to other sites operated by other businesses. By clicking on these links, you are exiting youyoux.com. Sites linked in this way are not under the control of www.youyoux.com and www.ousortirauquebec.com, and www.youyoux.com and www.ousortirauquebec.com are not responsible for them in any way. Any personal information you provide to these sites is subject to the personal information protection policies of the sites in question.

Changes to our privacy policy

www.youyoux.com and www.ousortirauquebec.com may change this policy from time to time. Please review this policy periodically. A notice of changes will be posted at the beginning of this policy when changes are made to it.

Information

If you have any questions regarding our policy on the protection of personal information, including access, collection, use, or disclosure of personal information, or regarding procedures for filing a complaint, or if you wish to remove your name from our mailing lists or update your personal information, please contact our privacy officer using the contact information below:

Email: info@youyoux.com

Also note that you can access certain information from your membership file and profile at any time on our Website to consult or update it. To do so, you must first register for this service on the “Create my profile” page.

Please contact the administrator if you find offensive material on this web site. Include the internet address on the page in question with your message. Thank you!

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